1. Acceptance of Terms

By accessing and using the Paradigm Glass website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our website or services.

2. Description of Services

Paradigm Glass provides professional glass installation, repair, and design services including:

• Commercial glass building solutions
• Residential glass services (windows, doors, shower enclosures)
• Curtain wall systems and storefront installations
• High-rise projects with swing stage services
• Glass balconies and safety railings
• Tempered and safety glass installation
• Emergency glass repair services (24/7 availability)
• Custom glass design and architectural solutions

3. Service Terms and Conditions

3.1 Estimates and Quotes

• All estimates provided are valid for 30 days unless otherwise specified
• Final pricing may vary based on site conditions discovered during installation
• Material cost fluctuations may affect final pricing
• Free consultations are available for qualified projects

3.2 Project Scheduling

• Project timelines are estimates and may vary due to weather, permits, or unforeseen circumstances
• Emergency services are provided on a best-effort basis
• Customer must provide safe and adequate access to work areas

3.3 Payment Terms

• Payment terms will be specified in individual service contracts
• A deposit may be required for materials and larger projects
• Final payment is due upon completion unless other arrangements are made
• Late payments may incur additional charges as specified in contracts

3.4 Warranties and Guarantees

• We provide warranties on our workmanship as specified in individual service contracts
• Manufacturer warranties apply to all materials and glass products used
• Emergency repair services may have different warranty terms
• Customer satisfaction is guaranteed on all projects

4. Website Use License

Permission is granted to temporarily access and use the materials on Paradigm Glass's website for personal, non-commercial viewing only. Under this license you may not:

• Modify, copy, or distribute the website materials for commercial use
• Use the materials for any public display or commercial purpose
• Attempt to reverse engineer any software or systems
• Remove any copyright or proprietary notations
• Transfer or assign your rights under this license to another party

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate project information and measurements when possible
• Ensuring safe and adequate access to work areas
• Obtaining necessary permits (unless otherwise arranged)
• Protecting non-glass elements during installation
• Reporting any concerns immediately during the project

6. Safety and Compliance

• All work is performed in compliance with local building codes
• Safety protocols are followed for high-rise and swing stage operations
• Only licensed and insured personnel perform installation work
• OSHA safety standards are maintained on all job sites

7. Limitation of Liability

In no event shall Paradigm Glass be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services, except as required by law. Our liability is limited to the cost of the services provided.

This limitation does not apply to:

• Personal injury caused by our negligence
• Damage caused by willful misconduct
• Violations of applicable safety codes

8. Emergency Services

Emergency glass repair services are available 24/7, subject to:

• Weather conditions and safety considerations
• Current service demand and technician availability
• Location accessibility and material availability
• Emergency service rates as specified during the call

9. Cancellation and Changes

• Project changes must be requested in writing and may affect pricing and timeline
• Cancellations within 24 hours of scheduled service may incur charges
• Custom glass orders cannot be cancelled once production begins
• Weather-related delays do not incur additional charges

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services. By using our services, you also agree to our Privacy Policy.

11. Governing Law and Disputes

These terms are governed by the laws of California. Any disputes will be resolved through:

• Good faith negotiation as the first step
• Mediation if direct negotiation fails
• California state courts if legal action becomes necessary

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of updated terms.