At Paradigm Glass, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you:

• Fill out our contact form requesting estimates
• Call or email us with service inquiries
• Schedule consultations or appointments
• Subscribe to our communications
• Follow us on social media platforms

This information may include:

• Name and contact information (email, phone number, address)
• Project details and service requirements
• Timeline preferences and budget information
• Communication preferences
• Feedback and reviews

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Referral information (how you found our website)
• General location data
• Cookie and tracking technology information

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to inquiries, provide estimates, schedule consultations
• Project Management: Communicate about ongoing projects and services
• Customer Support: Address questions, concerns, and service issues
• Business Operations: Process payments, maintain records, comply with legal obligations
• Marketing: Send promotional communications (with your consent)
• Website Improvement: Analyze usage patterns to enhance our services
• Safety: Ensure workplace and project site safety compliance

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in our business operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety: To protect the safety of our employees, customers, or the public
• Consent: With your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission and storage
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

5. Your Rights and Choices

All Users

• Access: Request information about the personal data we have about you
• Correction: Ask us to update or correct your personal information
• Unsubscribe: Opt out of marketing communications at any time
• Cookie Control: Manage cookie preferences through your browser settings

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal obligations and resolve disputes
• Maintain business records as required by law
• Generally, customer information is retained for 7 years after the completion of services

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last Updated" date at the top of this policy