1. Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

2. Categories of Personal Information We Collect

We may collect the following categories of personal information from California residents:

2.1 Identifiers

• Name, email address, phone number
• Mailing address for service locations
• IP address and device identifiers (website usage)

2.2 Commercial Information

• Glass service requests and project details
• Service history and preferences
• Estimates and pricing discussions

2.3 Internet or Network Activity

• Website browsing history on our site
• Search history within our website
• Interaction with our online forms

2.4 Geolocation Data

• General location information for service area determination
• Project site locations (with your permission)

2.5 Professional Information

• Business information for commercial glass projects
• Project specifications and requirements

3. Sources of Personal Information

We collect personal information from:

• Directly from you (contact forms, phone calls, emails)
• Your devices (website cookies and analytics)
• Service providers (payment processors, scheduling tools)
• Public sources (business directories, permits)

4. Business Purposes for Collection

We collect and use personal information for these business purposes:

• Service Provision: Providing glass installation and repair services
• Customer Communication: Responding to inquiries and project updates
• Business Operations: Scheduling, billing, and record keeping
• Safety Compliance: Meeting safety and licensing requirements
• Marketing: Sending promotional communications (with consent)
• Website Functionality: Improving user experience

5. We Do NOT Sell Personal Information

6. How to Exercise Your Rights

7. Verification Process

To protect your privacy and security, we will verify your identity before processing requests:

• Email Verification: Confirm the email address associated with your request
• Information Matching: Match the information you provide with our records
• Additional Verification: For deletion requests, we may require additional proof of identity
• Authorized Agents: If submitting through an agent, we require written authorization

8. Response Timeframe

• We will acknowledge your request within 10 business days
• We will respond to your request within 45 days
• If we need additional time, we will inform you and may extend up to 90 days total
• There is no fee for submitting or processing these requests

9. Information We Cannot Delete

We may retain certain information when required by law or necessary for:

• Completing transactions or providing requested services
• Detecting and preventing fraud or security incidents
• Complying with legal obligations
• Exercising free speech or ensuring others' right to free speech
• Internal uses reasonably aligned with your expectations

10. Third-Party Sharing

In the past 12 months, we have shared personal information with the following categories of third parties for business purposes only:

• Service Providers: IT support, email services, payment processors
• Professional Services: Legal counsel, accounting services
• Government Entities: As required by law or regulation

We have NOT sold personal information to any third parties in the past 12 months.

11. Non-Discrimination Policy

12. Updates to This Notice

We may update this CCPA notice to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Post the updated notice on our website
• Update the "Last Updated" date
• Notify affected customers via email when appropriate